Refund Policies
Our product exchange policy targets our store.
All of our products are guaranteed to provide the customer with complete security in relation to the products purchased and issued against manufacturing defects.
We also exchange products that were different from those ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to exchange it:
- Please inform our team about the problem via our email, sending clear photos of the defective product or the wrong product you received, within 3 days of receipt.
Please note, we will not make exchanges or refunds after this period.
- Your complaint will be analyzed within a maximum of 2 business days and, once the problem is identified, we will contact you via email and you will be able to choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product equal to the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use on future purchases.
We do not exchange products that are inappropriate for the customer: We provide the measurements in centimeters of our products so that there is no error when choosing the size.
According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to exchange only in the case of defective products.
